The fine print, minus the fine print energy
Policies & house rules
Booking a home directly should feel as safe as booking through a platform. Here is how check-in, cancellation, deposits, and house rules work at Mountain Haven — and everything specific to your stay is restated in your booking confirmation, so you always have it in writing.
Arrival & departure
Check-in and check-out
Check-in
- Self check-in — guests consistently describe arrival as easy, with no front desk or key handoff to coordinate.
- Your exact check-in time and door code arrive with your booking confirmation.
Check-out
- Check-out is just as simple — a short list of steps is in the house manual.
- Your exact check-out time is listed in your booking confirmation.
Getting here & parking
- Mountain Haven is in the Mt. Villas at Seven Springs Mountain Resort, Champion, PA.
- Plenty of parking at the house, and the free resort shuttle picks up near the door for the slopes, pools, spa, and dining.
Money matters
Cancellation, deposits & booking direct
Every dollar figure and date for your stay is shown at checkout before you pay, and repeated in your confirmation.
Cancellation & refunds
- Direct bookings follow a clearly stated cancellation policy — the full terms and dates for your stay are shown at checkout and in your booking confirmation.
- If your plans might move, book early and reach out — we respond to inquiries within 24 hours.
Deposits & damage
- Any security deposit or damage waiver is itemized at checkout before you pay — no surprises after the fact.
- Treat the house like your own mountain place and the deposit side of things stays boring, which is how everyone likes it.
Booking direct
- Booking direct saves you up to 14% versus Airbnb guest fees.
- Reservations are processed through our secure direct-booking system — the same calendar and checkout you see on the Book page.
- Prefer the platform? The same home is on Airbnb (4.79★ across 53 reviews).
While you're here
House rules
Short version: it's a great house in a quiet mountain neighborhood — treat it that way and everyone wins.
Occupancy
- The house sleeps 16+ guests across 3 bedrooms, a den with a sleeper sofa, and the bunk loft.
- Please keep your group within the guest count on your reservation — it is what the house (and the hot tub) is set up for.
Quiet hours
- Mt. Villas is a neighborhood of homes, not a hotel corridor — please keep outdoor noise considerate in the evenings.
- Specific quiet hours are listed in your booking confirmation and house manual.
Pets
- Hoping to bring a dog? Ask before you book — the current pet policy is confirmed at booking and in your confirmation.
Smoking
- The smoking policy is stated in your booking confirmation and posted in the house manual.
Events & gatherings
- The house is built for group getaways — wedding-party weekends, golf trips, reunions, retreats.
- For anything beyond your registered guests, message us first so we can say yes properly.
Peace of mind
Safety at the house
Hot tub & fireplace
- The private hot tub on the deck is available year-round — please supervise children and shower off sunscreen and lotions before use.
- The gas fireplace instructions are in the house manual.
Traveling with little ones
- A Pack 'n Play, high chair, and baby gate are available at the house, and the kids' bunk loft keeps the crew together upstairs.
Winter & mountain safety
- A boot and shoe drying area keeps ski gear (and entryways) safe and dry.
- The free resort shuttle means nobody has to drive to the slopes in snow.
- Emergency and safety information for the home is posted in the house manual.
Have a question we didn’t answer?
Send an inquiry with your dates and your question — we respond within 24 hours, no commitment required.
Ready when you are
Book direct with confidence
Clear policies, a real host who answers, and up to 14% saved versus Airbnb guest fees.
Every policy specific to your stay is restated in your booking confirmation.